0800 0246 121
0191 656 3201
info@thenbs.org
Mon - Fri 09:00 - 18:00, Sat 10:00 - 14:00, Sun – CLOSED

Practical Help
- Pre-Death PlanningGetting prepared ahead of time when expecting a loss.
  - Estate PlanningHow to prepare and distribute left assets.
  - Will Writing ServicesThe importance of writing will and a review of the Will writing options.
  - Trust FundsInformation on various types of trust funds that can be set up.
  - Lasting Power of Attorney: What is It and How to Set Up an LPAA step-by-step guide on how to appoint an LPA and the importance of doing so.
  - Finding a Suitable Funeral DirectorGet help organising and planning a funeral.
  - Covering Funeral CostsGet help for funeral arrangement costs.
- Legal SupportUnderstand your legal obligations around bereavement.
  - Laws of IntestacyDetermines who is entitled to inheritance by law.
  - Making Changes to InheritanceChanging how inheritance is distributed at this stage requires a Deed of Variation
  - Bona VacantiaWhen there is no living blood relatives, ownerless assets default to the crown.
  - Debts after DeathWhat happens to debts after someone dies.
  - Inheriting DebtThe circumstances where someone may inherit the debts of the deceased.
- Probate SupportHelp with probate and inheritance.
  - Getting Help with ProbateHelp for those unclear on the probate process.
  - Grant of ProbateHow to get a grant of probate and when you need one.
  - Probate in Northern IrelandAdvice for Northern Ireland residents needing help with probate.
  - Probate in Scotland (Confirmation)Advice for Scotland residents needing help with probate, known as ‘Confirmation’.
  - Inheritance TaxWhen and how to pay inheritance tax.
  - DIY ProbateHow and when to carry out probate by yourself.
  - Executor of Will DutiesList of duties required by the distributor of the deceased’s estate.
  - Find Unclaimed Assets of a Deceased PersonHelp for finding unclaimed assets left in wills or from dying intestate.
  - Selling a Probate PropertyAdvice on the process of selling a property in probate.
  - Probate FeesGuidance and advice on the fee costs you may incur in during the probate process.
  - Contentious ProbateAdvice on problems and disagreements that can arise during probate.
  - Deed of VariationChange details about how inheritance is distributed.
- Practical Tasks after a DeathThings to do after someone dies.
  - Death RegistrationWho to contact to register a death.
  - Finding a Funeral DirectorGet help finding a suitable director to arrange a funeral.
  - Covering Funeral CostsGet help paying for a funeral.
  - Paying Inheritance TaxHelp on when and how to pay inheritance tax.
  - Benefits CalculatorFree assessment of benefits you may be entitled to.
  - Stopping Junk MailHow to reduce mail and correspondence to the address of a deceased person.
  - When Coroner is InvolvedAn explanation of the coroner’s process and their involvement.
- Getting Practical & Legal HelpSpeak to someone about the practical or legal aspects of bereavement.
Emotional Help
- GriefNavigating and managing the experience of grief.
  - Managing GriefGet ideas on managing the experience of grief.
  - Traumatic BereavementHelp for managing a traumatic bereavement or PTSD associated with bereavement.
- Specific RelationshipsSupporting grief for relationships and partnerships.
- Supporting OthersHelping others through their bereavement.
  - Supporting ChildrenGet help for explaining the loss of a grandparent or elderly relative to a young child.
  - Supporting EmployeesHelp for employers on how to support employees through bereavement.
- Sharing the NewsHelp with communicating bereavement.
  - Social Media MemorialisationHow to create memorialised social media accounts.
  - Explaining to Young Children
- Getting Help & CounsellingUseful organisations for emotional wellbeing and mental health support.
Quick Guides
Workplace & Training
About NBS
- About NBS
- Donate
- News
- Research
Contact NBS

Practical Help
- Pre-Death PlanningGetting prepared ahead of time when expecting a loss.
  - Estate PlanningHow to prepare and distribute left assets.
  - Will Writing ServicesThe importance of writing will and a review of the Will writing options.
  - Trust FundsInformation on various types of trust funds that can be set up.
  - Lasting Power of Attorney: What is It and How to Set Up an LPAA step-by-step guide on how to appoint an LPA and the importance of doing so.
  - Finding a Suitable Funeral DirectorGet help organising and planning a funeral.
  - Covering Funeral CostsGet help for funeral arrangement costs.
- Legal SupportUnderstand your legal obligations around bereavement.
  - Laws of IntestacyDetermines who is entitled to inheritance by law.
  - Making Changes to InheritanceChanging how inheritance is distributed at this stage requires a Deed of Variation
  - Bona VacantiaWhen there is no living blood relatives, ownerless assets default to the crown.
  - Debts after DeathWhat happens to debts after someone dies.
  - Inheriting DebtThe circumstances where someone may inherit the debts of the deceased.
- Probate SupportHelp with probate and inheritance.
  - Getting Help with ProbateHelp for those unclear on the probate process.
  - Grant of ProbateHow to get a grant of probate and when you need one.
  - Probate in Northern IrelandAdvice for Northern Ireland residents needing help with probate.
  - Probate in Scotland (Confirmation)Advice for Scotland residents needing help with probate, known as ‘Confirmation’.
  - Inheritance TaxWhen and how to pay inheritance tax.
  - DIY ProbateHow and when to carry out probate by yourself.
  - Executor of Will DutiesList of duties required by the distributor of the deceased’s estate.
  - Find Unclaimed Assets of a Deceased PersonHelp for finding unclaimed assets left in wills or from dying intestate.
  - Selling a Probate PropertyAdvice on the process of selling a property in probate.
  - Probate FeesGuidance and advice on the fee costs you may incur in during the probate process.
  - Contentious ProbateAdvice on problems and disagreements that can arise during probate.
  - Deed of VariationChange details about how inheritance is distributed.
- Practical Tasks after a DeathThings to do after someone dies.
  - Death RegistrationWho to contact to register a death.
  - Finding a Funeral DirectorGet help finding a suitable director to arrange a funeral.
  - Covering Funeral CostsGet help paying for a funeral.
  - Paying Inheritance TaxHelp on when and how to pay inheritance tax.
  - Benefits CalculatorFree assessment of benefits you may be entitled to.
  - Stopping Junk MailHow to reduce mail and correspondence to the address of a deceased person.
  - When Coroner is InvolvedAn explanation of the coroner’s process and their involvement.
- Getting Practical & Legal HelpSpeak to someone about the practical or legal aspects of bereavement.
Emotional Help
- GriefNavigating and managing the experience of grief.
  - Managing GriefGet ideas on managing the experience of grief.
  - Traumatic BereavementHelp for managing a traumatic bereavement or PTSD associated with bereavement.
- Specific RelationshipsSupporting grief for relationships and partnerships.
- Supporting OthersHelping others through their bereavement.
  - Supporting ChildrenGet help for explaining the loss of a grandparent or elderly relative to a young child.
  - Supporting EmployeesHelp for employers on how to support employees through bereavement.
- Sharing the NewsHelp with communicating bereavement.
  - Social Media MemorialisationHow to create memorialised social media accounts.
  - Explaining to Young Children
- Getting Help & CounsellingUseful organisations for emotional wellbeing and mental health support.
Quick Guides
Workplace & Training
About NBS
- About NBS
- Donate
- News
- Research
Contact NBS

The National Bereavement Service

How Our Bereavement Support & Training Works

Now part of Octopus Legacy, the National Bereavement Service (NBS) is proud to offer a uniquely joined-up approach to bereavement care, combining direct support through our public-facing free helpline, dedicated employee helplines for organisations, and bereavement training designed to empower your people to communicate with, and support, bereaved people sensitively, with empathy and care.

The NBS has supported thousands of bereaved individuals and families over many years, and our specialist training programme has been developed in direct response to increasing demand from employers seeking practical, compassionate ways to support their teams, those in customer-facing roles, and customers.

Practical, Person-Centred Training

Our training reflects real workplace challenges, combining expert presentations with group exercises and interactive discussions. Every session is tailored based on your organisation’s roles, sector, and learning goals, following an initial free 30-minute scoping call.

Designed for HR professionals, people leaders, Mental Health First Aiders, and customer-facing teams, our sessions are grounded in emotional understanding and guided by the same values that shape our helpline services: compassion, clarity, and care.

Meet the Team Behind NBS

At the heart of the National Bereavement Service is a highly experienced, multidisciplinary team committed to making a difference.

Behind every helpline call, training session, and resource we deliver is a network of compassionate bereavement specialists with deep expertise spanning healthcare, legal services, local government, social care, and the charity sector. Together, we offer a seamless blend of professional insight and human empathy – supporting your people not just during training, but before and long after, as they embed their learning into real-world practice.

We’ve supported thousands of individuals through grief and loss, and that frontline experience informs everything we do, from shaping policy conversations to helping organisations foster cultures of empathy, resilience, and psychological safety.

Whether you’re engaging with our helpline, consulting on bereavement policy, or booking CPD-accredited training, you’ll feel the strength of a committed team working in step with your values, goals, and people.

How Our Bereavement Support & Training Works

What We Offer:

Public-facing free bereavement helpline — open to anyone needing emotional or practical support
Dedicated employee and customer bereavement care — tailored to your organisation
Bereavement training for all levels of seniority — designed for HR, leadership, MHFA, and customer-facing teams
Interactive delivery — online or in-person sessions built around your people
Customised learning plans following a free scoping meeting
Flexible pricing based on team size and session length

Want to learn more?

We’d love to talk about your organisation and show you how NBS can support your people through grief, whether through training, helplines, or both.

📞 Book a free discovery call
📄 Request a sample training overview
💬 Meet the team behind our helpline and training services

Get in touch

Contact us today

For more information about the National Bereavement Service, contact us today on:

or contact us via our live chat function below.

The National Bereavement Service

How Our Bereavement Support & Training Works

Practical, Person-Centred Training

Meet the Team Behind NBS

How Our Bereavement Support & Training Works

Want to learn more?

Get in touch

Contact us today

UK callers:

International callers:

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