Grief & Bereavement Support for Employers

Working with organisations across commercial, charitable and public sectors, the National Bereavement Service provides grief and bereavement support to management, employees and volunteers to help your people through what can be an extremely challenging time.

Immediate, practical information and advice is delivered by professional Bereavement Advisers, together with emotional support, and access to Adroit Legal Services’ panel of expert legal professionals if required.

Our free-to-access grief and bereavement support is complemented – and funded – by specialist training for employers, health and social care professionals. By enhancing bereavement knowledge, awareness and competence, entry level courses by NBS increase your peoples’ confidence in dealing with death, grief and bereavement-related topics.

Contact us to discuss grief & bereavement support services.

Bereavement support for a stronger organisation

Marie Curie’s “Respecting and supporting grief at work” report found that 1 in 3 line managers would welcome help in how to support bereaved employees.

In our experience, Employee Assistance packages often lack the bereavement care and wide range of professional legal services provided by the NBS and our sister company, Adroit Legal Services. Our team works with client organisations to create a tailored package of support for you and your people, enhancing your employee value proposition and providing invaluable support for people when they need it most.

Whether your people are carers, have experienced the death of someone close, or who want to plan ahead for their own deaths, professional grief and bereavement support from the National Bereavement Service helps your organisation to build stronger relationships with your people and reduce bereavement-related ill health and absences.

Contact us to discuss grief & bereavement support services.

What to expect from the NBS

Anyone who contacts NBS (by phone, webchat or email) speaks directly to a Bereavement Adviser who listens to the caller’s concerns, provides accurate information and explanations and, if appropriate, presents options for the next steps to take.

Our role is to inform and empower people, enabling them to carry out essential death administration without unnecessary expense. When appropriate, we’ll signpost to other organisations and services, including professional services, for further advice and support.

Many people who contact us are struggling to cope with the varied and powerful emotions that form part of grief. We provide ‘first aid’ emotional support, and we have found that simple explanations and reassurance about what is ‘normal’, backed by our team’s empathy and understanding, are often all our callers need.

Where more emotional support is needed, our Bereavement Advisers explain the different types of ongoing support available and explore with our caller those organisation(s) which are the best match for their circumstances.

Unless we need to call someone back for any reason, we never record any caller’s personal data.

The NBS is always free at the point of need, whether someone has called us through a workplace support service, or an individual who has seen our website or been recommended to us.

NBS & Adroit Legal Services Together

Working in partnership with Adroit Legal Services enables the not-for-profit NBS to operate efficiently through the sharing of infrastructure and by giving callers who require legal services, especially for Wills, estate planning and probate, an excellent choice of quality, vetted and specialist legal services. Adroit’s legal advisor panel is carefully monitored for service and quality, offering transparent and extremely competitive fees.

The NBS only makes a referral to Adroit Legal Services with a caller’s full consent and having explained all options, including ‘DIY’.

Grief & Bereavement Training

Bereavement affects most people during their lifetime, but many don’t know what to do when someone dies.

Whether your organisation works with bereaved people, is a bereavement counselling service or a business that wants to support bereaved employees or customers more effectively and sensitively, professional bereavement training from the National Bereavement Service helps you to support your people, clients and customers with invaluable, practical guidance and emotional support at what can be an extremely challenging time.

Contact us to discuss grief & bereavement training.

Did you know?

  • More than half of employees would consider leaving their employer if they were treated badly following a bereavement (NCPC Dying Matters (2015) Life after death bereavement report)
  • Only 1 in 3 employers have a bereavement policy in place (Marie Curie Respecting and supporting grief at work)
  • The UK Bereavement Commission’s Bereavement is everyone’s business report recommends that people whose role brings them into contact with bereaved people must ensure they receive culturally-informed and contextually tailored bereavement training, at an appropriate level and including training on complex and traumatic grief

Bereavement training tailored to your organisation

All death, dying and bereavement training courses by the National Bereavement Service are designed to your organisation’s unique needs and outcomes.

Most training is delivered by our own professional, experienced and expert advisers but if appropriate – and with your agreement – we may invite third party specialists to contribute, especially on technical legal topics. We select guest contributors for their plain English communication, knowledge and professional experience.

Every training course allows time for Q&A, and sessions are recorded.

Our most popular training courses are listed, but if you can’t see what you’re looking for, please contact us to discuss bespoke grief and bereavement training for your organisation.

Contact us to discuss grief & bereavement training.

Bereavement & Grief

Introduction to the work of the National Bereavement Service

20-60 mins

Overview of what to do when someone dies

Includes both coping with grief and the emotional aspects of bereavement and what you have to do when someone dies.

90-120 minutes with a short break

Step by Step – what to do when someone dies checklist

Understanding the detail of what to do when someone dies from a practical perspective.

60-90 minutes

The Experience of Grief

Grief and bereavement training that focuses on feelings and how people respond to the emotional side of grief.

60-90 minutes

Communicating with Bereaved People as Part of Your Job

An interactive bereavement training session to help your team deliver helpful information clearly and with empathy.

60-120 minutes with a short break

Understanding Probate

A session that outlines what probate is and what it involves, including what happens when someone dies without a will.

40-90 minutes

Planning Ahead

Death, dying and bereavement training that helps people understand what they need to do to protect their family.

40-90 minutes


We also offer a range of short bereavement training sessions on legal & financial topics in partnership with Adroit Legal Services:

Why You Should make a Will

It is easy to put off making a Will – this session explains why it is important and how it can protect your family if you are no longer here to care for them.


The Importance of Lasting Powers of Attorney

This session covers why you need a Power of Attorney, common misconceptions and what happens if you don’t have them.


Residential Conveyancing

This session explains the many types of matters a conveyancer can deal with and the importance of engaging with a reputable, trustworthy, and proactive firm.  We also cover FAQs, such as how long does a property transaction take, and why, as well as taking you through the conveyancing process.


Family Law

This session discusses everything ‘family’, including divorce and finances, children (including types of court orders, no order principle, the role of CAFCASS, and parental responsibility), family agreements (pre and post nuptial and cohabitation agreements), and domestic abuse (harassment and the police, non-molestation order, occupation order).


Funeral Plans Explained

This session explains what a funeral plan is and the different options, the key benefits of taking out a plan, and the important points to consider before purchasing.


Protecting your Property and Money

This is a longer more in-depth session explaining ways to protect your property and money including the benefit of lifetime trusts to protect your wealth, avoid probate, and help reduce inheritance tax.


Grief & Bereavement Training

Our NBS team works with organisations of any size, including large corporate clients in retail, banking, logistics and housing services, as well as small charities.

You may choose to access stand-alone grief and bereavement training, which is a great introduction to the breadth of our expertise and what we offer.

Alternatively, contact us for more information and to discuss tailored training as part of a complete employee benefit package.